BY MARY OMOKHGABOR
Mr Babajide Sanwo-olu, the Lagos Governor, was chief host at the commencement of a two-day training programme for health workers which began in Lagos yesterday.
The programme which ends tomorrow, had in attendance at the physical venue, the Senate President, Mr Ahmed Lawan, speaker of the House of representatives, Femi Gbajbiamila, as well as the Lagos Commissioner for Health, Prof. Akin Abayomi
With “improving patient’s outcome through ethical conduct and professionalism”, it aimed advancing the course of healthcare delivery in the state.
The first speaker Prof. Musa Borodo, president of the National Post Graduate Medical College of Nigeria President (NPMCN) spoke around the theme, urged healthcare workers on the front line to be more professional in attending to their patients in a good manner.
The second speaker, Dr. Scholastic Udegbe, a management consultant and trainer elaborated on effective communication in health care delivery advising for the use of accessible language both formal and informal in communicating with patients.
She said, most people would prefer going to a private hospital because of the way they are attended to, advising public sector health workers to learn from that.
According to her, not only should public sector healthcare workers be welcoming in their approach, there is also need for a feedback mechanism.
Dr. Shola Pitan , Deputy Director, Health Service Commission, Lagos, spoke on patient-centered care and satisfaction, informing that there should be researches to ascertain how patients perceive service delivery from the public healthcare sector.
Other experts are expected to take the centre-stage on the second day of the training and these include the Commissioner, Lagos State Health Service Commission as well as Vice-president of the World Association for Health Law
The programme is intended at ensuring a positive mentality from healthcare workers in the state, so that its healthcare programme would make the desired impact.