How Do I Know My Electricity Tariff?: 4 Frequently Asked Questions/Answer

One of the mostly asked questions by electricity consumers, especially in this era of prepaid meter is: How Do I Know My Electricity Tariff?:

The answer to the above and more have been provided below as part of fulfilment of our social responsibility duties:

1. How Do I Know My Electricity Tariff?

Your electricity tariff is indicated on your electricity bills issued by the DisCo or electricity vending receipts for customers on prepaid meters.

2. The quality of supply in my area is not in accordance with the minimum number of hours of service stipulated in the service-based tariff. What will the Commission do about this?

The Commission has made requisite provisions in the SBT order to ensure that customers enjoy supply in accordance with their service bands.

Where there is failure by the DisCo to deliver on the approved minimum hours of supply, the performance of the DisCo will be evaluated over a period of 60 days. Upon verification by the Commission, the rates payable by all customers in that cluster (area) will be adjusted in line with the quality of service delivered over the period.

3. Our community wants to have a better service under the SBT? What is the process on engaging our DisCo towards migrating our service quality to a higher band?

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Please write a formal letter to the DisCo detailing out the challenge of service quality in the area and follow up with engagement on the issue. The Commission may be copied in the letter with a view to facilitating the service objectives of the community.

4. Is it true that when I divide the amount I vended for my prepaid meter (in Naira) by the number of kWhr units indicated on the receipt, I can calculate my tariff?

That is correct. However, the VAT payable as tax should be deducted.

How can I get information about any tariff reviews by my DisCo?

Your service provider (DisCo) is required to advise you of any tariff reviews in your bill or through other mediums of communication. Please check the website of your service provider for more details.

-courtesy NERC